Dynamic Operations & Systems Manager with a proven track record of optimizing e-commerce workflows and driving team performance. Highly proficient in managing and integrating digital platforms—including Salla, Odoo, and various CRM systems—to streamline daily operations and scale efficiency. Adept at translating complex customer data and feedback into strategic, actionable insights to support executive decision-making. Strong cross-functional leader committed to building agile systems that enhance both business growth and customer experience.