ELShiemaa Refaat Abd El Kader
Customer Experience & Operations | CRM | Healthcare Industry
Freelancer
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ELShiemaa
Refaat Abd El Kader
Individual Freelancer
Customer Experience & Operations | CRM | Healthcare Industry
Social Media & Digital Marketing
2026-07-29
Egypt
Cairo
Customer Experience and Digital Operations professional with 7+ years of experience across healthcare operations, customer journey optimization, digital presence development, and process coordination. Experienced in analyzing customer behavior, identifying recurring patterns, and translating insights into practical actions that improve customer experience and business performance. Skilled in cross-functional environments requiring customer support, operational follow-up, and digital growth initiatives.
Your Skills
Social-Networks Design
Posts Design
Campaigns
Arabic
English
Content Writing
E-Commerce
E-Marketing
Manage Social Networking Pages
Digital Marketing
Social Media Management
Google Ad Specialist
Assistant
Problem Solving
Customer Service
Data Entery
UX-Research
Journey Mapping
Competitive Analysis
Catalog design
CV-content
B2C Marketing
Customer Experience Research
Audience Research
Brand Development
AI Designer
AI Marketer
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