An operational manager with over 9 years of practical experience in managing and operating cafes and service activities, with a clear ability to organize work and improve performance efficiency according to best operational practices. Possesses advanced experience in leading teams and achieving operational stability with a focus on service quality and customer satisfaction. Contributed to developing operational and marketing strategies that led to significant growth in sales and improved customer experience. Has strong experience in specialty coffee and managing diverse work environments. Relies on analysis and data-driven decision-making to support the achievement of operational goals and increase profitability.