I don't just manage customer experiences — I engineer them. In 14 years across 9+ major brands, I scaled client bases from 50 to 3,000+, resolved 1,000+ complaints monthly with near-zero escalation, and drove branch-level revenue growth through strategic cross-branch leadership. In 2026, I won the KANZ AI Hackathon — competing against developers and engineers — by building an AI agent that automates hotel guest services from scratch. I hold a Guinness World Record in AI community learning. I am the candidate who understands both the human side of CX and the AI tools redefining it.