...• Provided technical support to employees, assisting with hardware and software issues. • Responded to and resolved support requests in a timely manner, meeting or exceeding SLA targets. • Installed, configured, and maintained desktops, laptops, printers, and mobile devices. • Assisted in the setup and maintenance of corporate email accounts and network connectivity. • Collaborated with the IT team to implement system upgrades and software patches. • Conducted routine system backups and data recovery procedures. • Assisted in the planning and execution of hardware and software migration projects. • Managed the inventory of IT assets, ensuring accurate records and timely replenishment. • Assisted in the creation of user manuals and documentation for common IT processes. • Managed the inventory of IT assets, ensuring accurate records and timely replenishment. • Assisted in the creation of user manuals and documentation for common IT processes.